Les arnaques téléphoniques aux faux conseiller bancaire ont débuté dans les années 2019 et se sont industrialisées depuis 2020. Elles auraient concerné plus d’un million de victimes en France pour un ...

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Is management toxic in Concentrix call-centers, in France ? An investigation by En-Contact magazine.

Acquisition, customer experience, En-Contact publishes the list of the 100 Best Problem Solvers in France, in its 2025 Directory, Le Bottin.

Accor a choisi Intelcia et Foundever comme nouveaux partenaires BPO. Callbots, IA, expérience client, les aveux de Saqr Fassi Fehri.

Franck Etienne, ex-Concentrix, nommé directeur général d'Ocean Call. Cyril Fontaine, directeur des opérations chez Nextall, filiale du Crédit Mutuel.

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

The experience of employees serving the customer experience, the professional experience that leaves a lasting impression and is remembered with emotion: this is the common thread running through the ...

Call-centers et expérience client: Thomas Mackenbrock nommé nouveau directeur général délégué après le départ de Bhupender Singh. Daniel Julien demeure directeur général, Group CEO.