Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Passenger experience. Air France flight AF 258. Jeannine and René Loucatel, passengers on the flight, were upgraded then downgraded. Customer experience and its incidents.

Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Accor a choisi Intelcia et Foundever comme nouveaux partenaires BPO. Callbots, IA, expérience client, les aveux de Saqr Fassi Fehri.

Teleperformance to acquire Majorel and become once again the world's number one in BPO and customer experience. Saham and Bertelsmann approve the deal. Daniel Julien will hold a conference call today.

Onepilot acquiert Eodom, le spécialiste français du homeshoring et intègre le Top 15 français du BPO en service client. Didier Ferrier demeure associé dans l'aventure.

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

Hubert Bouccara is the Parisian bookseller who says no to Annie Ernaux, no to Amazon and yes to Bi-Bop. He also ejects customers whose literary tastes don't suit him.

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...