A guest staying at the same property as Liam Payne claimed they heard “a really loud, violent scream” coming from the One Direction alum’s room at CasaSur Palermo Hotel in Buenos Aires, Argentina, before he plummeted from his third-floor balcony.

A guest who stayed at the CasaSur Palermo Hotel when Liam Payne died at age 31 on Oct. 16 tells PEOPLE about their experience.

The One Direction star, who was 31, fell from a hotel balcony in Buenos Aires, Argentina, on October 16. State police arrived at the CasaSur Palermo Hotel after receiving an emergency call, with the officer in charge saying he heard a loud sound in the inner courtyard when they reached the scene.

Sadly, two days later, Liam Payne passed away. His behavior took a turn prior to his passing. 911 received calls over his "aggressive" behavior at the hotel's lobby, according to

The One Direction star was holidaying in Buenos Aires, Argentina at the four-star CasaSur Palermo hotel, where he tragically fell from a third floor balcony and was pronounced dead on Wednesday.

Liam Payne's death is being treated as a 'doubtful death' by police in Argentina, with two criminal charges being considered

Singer Liam Payne "jumped from the balcony" of his hotel room before his death at 31 on Oct. 16, local authorities told PEOPLE. Police had been called to the scene shortly after 5 p.m. local time and Payne was said to have died shortly afterward.

Liam Payne, who rose to fame as part of the British boy band One Direction, is dead at 31. Payne died outside a hotel in the Argentine capital Buenos Aires, local police confirmed Wednesday. Earlier Wednesday,

A picture of Liam Payne lays next to lit candles outside the hotel where Liam Payne, former One Direction band member, was found dead after he fell from a third-floor hotel room balcony, in Buenos Aires,