Customer Experience, Digital Experience & Customer Service News ...
WEBFor over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
WEBAug 28, 2024 · The Gist. What is a Content Management System? A deep dive into the definition of the content management system. Modern CMS features. Top CMS features include user-friendliness, responsive design ...
Events Calendar - Customer Experience Conferences, Webinars, …
WEB1 day ago · Unlock the secrets to digital success in 2024 with personalized experiences and generative AI in the digital landscape. CMSWire's events calendar lists the best upcoming customer experience ...
Agile vs DevOps: What's the Difference? - CMSWire.com
WEBNov 19, 2018 · Agile vs DevOps: The Benefits, Similarities, and Differences. Fundamentally, DevOps brings together two large siloed teams together to allow for quicker software releases while Agile is focused on ...
Assess Risk and ROI With Gartner Hype Cycles - CMSWire.com
WEBMay 3, 2022 · The Gartner Hype Cycle is a visual aid to help business leaders understand new technologies. Gartner defines it as "a graphical depiction of a common pattern that arises with each new technology ...
Top 8 Customer Experience Courses and Certifications
WEBJun 11, 2024 · Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
Mapping Success: Crafting the Customer Journey Map
WEBMay 8, 2024 · The goal of customer journey mapping is to improve customer experience (and, with it, increase return on investment). The actionable insights it brings are often jewels hidden in plain sight. Look ...
Generative AI Timeline: 9 Decades of Notable Milestones
WEBJun 28, 2023 · Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of problems. Generative AI is already ...
What Is Customer Experience (CX)? And Why It Matters
WEBJan 31, 2024 · Customer experience management (CXM) is a strategic approach that focuses on creating customer experience that exceeds expectations. It involves optimizing each interaction between a customer and ...
LogMeIn Acquired for $4.3B, Terminus Acquires Sigstr and More …
WEBDec 20, 2019 · LogMeIn, a customer experience software provider, cashed out of the public ranks this week thanks to a $4.3 billion acquisition by private equity firm Francisco Partners and Evergreen Coast ...